Privacy policy

This Privacy Policy describes how Gagnon Toronto (“we”, “us”, or “our”), operating under the brand Gagnon Toronto, collects, uses, and discloses your personal information when you visit or make a purchase from https://www.gagnon-toronto.ca/  (the “Site”) or otherwise interact with us through any of our services (collectively, the “Services”).

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect updates in our practices or to comply with operational, legal, or regulatory requirements. Whenever we make changes, we will publish the updated version on our Site, revise the "Last updated" date accordingly, and implement any steps mandated by applicable law.

Collection and Use of Personal Information
To deliver our Services, we gather personal data from multiple sources, depending on how you interact with us.

In addition to the specific purposes outlined below, we may use your personal data to communicate with you, enhance and operate our Services, comply with legal obligations, enforce applicable terms, and safeguard our Services and user base.

Types of Personal Information We Collect
The categories and specifics of the personal data we collect vary depending on your engagement with our Site. By “personal information,” we mean data that directly or indirectly identifies or is linked to you.

Data You Provide Directly
You may submit personal data to us through our Services, including:

• Contact details such as name, address, email, and telephone number.

• Order-related data like shipping and billing addresses, email, phone number, and payment confirmation.

• Account credentials including usernames, passwords, and security information.

• Customer support details based on your communications with us.

Some functionalities of the Services may require specific information. You may opt not to provide it, but doing so might limit your access or use of certain features.

Data We Automatically Collect
We may automatically gather information about your interactions with our Site and Services (“Usage Data”) using tools such as cookies and similar technologies. This may include your device details, browser type, IP address, network information, and site interaction metrics.

Data from Third Parties
We may also receive personal data from third parties, including service providers that collect information on our behalf:

• Platform providers such as Shopify.

• Payment processors handling transactions and related billing data.

• Marketing and tracking partners that collect data using technologies like web beacons, cookies, and SDKs.

All third-party-sourced data is handled in accordance with this Privacy Policy. Refer also to the section “Third Party Websites and Links.”

Uses of Personal Information

Service Delivery
We use your personal data to fulfill our contractual obligations, such as:

• Processing payments and completing transactions

• Sending account and transaction updates

• Managing returns, exchanges, and account details

• Coordinating shipping and delivery logistics

• Enhancing your experience using integrated Shopify services

Marketing Purposes
We may use your personal data to send promotional messages via email, SMS, or postal mail and show relevant advertising. This may include tailoring content based on your usage. If you reside in the EEA, we process such data under our legitimate interest (Art. 6(1)(f) GDPR).

Security and Fraud Prevention
We process personal data to detect and prevent fraudulent, harmful, or unlawful activities. If you register an account, you are responsible for protecting your credentials. Contact us immediately if you suspect unauthorized access. For EEA users, this processing is based on our legitimate interest in site security (Art. 6(1)(f) GDPR).

Customer Support and Optimization
We use your data to support customer service and optimize the Services, based on our legitimate interests under Art. 6(1)(f) GDPR.

Cookies
We use cookies to operate and enhance the Site, store preferences, and gather analytical data to improve user experience. For more details on Shopify-related cookies, visit: https://www.shopify.com/legal/cookies. You can adjust browser settings to control cookie usage, though doing so may impair certain functionalities.

Disclosure of Personal Information
We may share personal data in the following scenarios:

• With third-party vendors providing services like fulfillment, hosting, analytics, payment processing, and support.

• With affiliates and partners for operational or promotional purposes.

• As required by law or to respond to legal inquiries.

• In connection with business transfers or transactions.

• With your consent or direction.

Categories of Personal Data Shared

We do not disclose sensitive personal information for purposes of inferring user characteristics.

Third-Party Sites
Our Site may contain links to unaffiliated external websites. Please review their privacy terms, as we are not responsible for their data practices. Public posts or social media activity may be viewable by others and governed by third-party platform policies.

Children's Privacy
Our Services are not directed to children, and we do not knowingly collect their data. If you believe a child has submitted personal data, contact us to request its removal.

Security and Retention
Although we implement appropriate safeguards, no system is fully secure. Do not transmit sensitive data over insecure channels. Retention periods vary based on our need to maintain services, legal compliance, or enforce terms.

Your Rights
Depending on your location, you may have rights such as:

• Accessing or receiving a copy of your data

• Requesting deletion or correction

• Opting out of targeted ads or the sale/sharing of your data

• Restricting processing or withdrawing consent

• Filing a complaint or appeal if a request is denied

To exercise your rights, contact us via the details below. Verification steps may be required. You may also authorize an agent to act on your behalf.

Complaints
If you have concerns about our data use, contact us. If unresolved, you may appeal or file a complaint with your data protection authority. EEA users can refer to their local DPA contact list.

International Transfers
Your data may be processed outside your country of residence. When transferring data from the EEA, we use approved safeguards such as Standard Contractual Clauses unless the receiving country offers adequate protection.

Contactinformatie
Als je vragen hebt over ons privacybeleid of onze gegevensverwerkingspraktijken, of als je gebruik wilt maken van één van je rechten met betrekking tot jouw persoonsgegevens, kun je contact met ons opnemen via e-mail info@gagnon-toronto.ca Tenzij anders aangegeven, treden wij op als de verantwoordelijke voor de verwerking van jouw persoonsgegevens in overeenstemming met de toepasselijke wetgeving inzake gegevensbescherming.