Terms of service
OVERVIEW
This website is managed by Gagnon Toronto and legally operated by
Throughout the site https://www.gagnon-toronto.ca/ (the “Site”), the terms “we”, “us” and “our” refer to Gagnon Toronto. Gagnon Toronto offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
All orders and payments are processed and fulfilled by Elevate.Utrecht., the legal entity operating this site.
Illustrative Content & AI Disclosure
Some content on this website — including imagery, stories, characters, and boutique locations — may have been created using generative AI technologies and is intended solely for illustrative and branding purposes. These fictional elements are designed to enhance the customer experience and do not represent real physical stores or real individuals.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
SECTION 1 – ONLINE STORE TERMS
By using our Services, you confirm that you are at least the legal age of majority in your state or province, or that you are of legal age and have provided consent for your minor dependents to access this site.
You agree not to use our products or Services for any unlawful or unauthorized purposes, nor violate any applicable laws in your jurisdiction (including, but not limited to, copyright legislation).
You are strictly prohibited from transmitting any viruses, malware, or harmful code.
Any breach of these Terms may result in immediate suspension or termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to deny Service to anyone, at any time, for any reason.
You acknowledge that your content (excluding payment details) may be transmitted over unsecured networks and may involve (a) transfers across various networks, and (b) technical modifications to meet the requirements of connecting systems.
Payment information is always encrypted during network transfers.
You may not copy, replicate, sell, or exploit any part of the Service or access to the Service without our express written approval.
Section titles in this agreement are for reference only and do not limit the scope of each section.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible for inaccuracies, incomplete information, or outdated content on this website.
The content is meant for general informational use and should not be the only basis for important decisions. You should always consult more current or accurate sources.
Some content may be historical and is shared purely for reference.
We reserve the right to change site content at any moment but are not obligated to update any information. It is your responsibility to stay informed about changes.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Product prices may change at any time without prior notice.
We reserve the right to alter or discontinue any aspect of the Service at any time, without obligation to inform users in advance.
We are not liable for any price changes, service modifications, or discontinuations.
SECTION 5 – PRODUCTS OR SERVICES (IF APPLICABLE)
Some products or Services are offered exclusively online and may have limited availability. Returns or exchanges are subject to our Refund Policy: https://www.gagnon-toronto.ca/policies/refund-policy
We strive to display product images and colors as accurately as possible but cannot guarantee that your device will reflect the actual colors.
We reserve the right to limit the sale of our products or Services to specific individuals, regions, or jurisdictions, at our discretion.
Product descriptions and pricing may change without notice, and we reserve the right to discontinue any item at any time.
We make no guarantees that the products or Services you purchase will meet your expectations or that any errors will be corrected.
SECTION 6 – BILLING AND ACCOUNT INFORMATION
We reserve the right to reject or cancel any order you place with us. We may limit or cancel quantities per individual, household, or order, including those made under the same account, credit card, or billing/shipping address.
If changes or cancellations occur, we may notify you via the contact details provided at checkout.
We also reserve the right to restrict orders we suspect are made by resellers or distributors.
You agree to provide up-to-date, complete, and accurate purchase and account information. You also agree to keep your account details (including email and payment data) current for smooth transactions.
Please review our Refund Policy for additional information: https://www.gagnon-toronto.ca/policies/refund-policy
SECTION 7 – OPTIONAL TOOLS
We may offer access to third-party tools over which we have no control or oversight.
You agree that such tools are provided “as is” and “as available,” with no guarantees or endorsements from us.
Any use of optional tools is entirely at your own risk and responsibility. You should ensure you understand and accept the terms provided by third-party vendors.
We may introduce new Services or tools in the future, which will also be governed by these Terms.
SECTION 8 – THIRD-PARTY LINKS
Some content, products, and Services available via our website may include third-party materials.
Links to third-party websites may be included, and we are not responsible for reviewing or verifying such content.
We are not liable for any harm or damages arising from your use of third-party sites, services, or products.
It is your responsibility to review third-party policies and terms before engaging with them. Any complaints should be directed to the third party directly.
SECTION 9 – USER SUBMISSIONS AND FEEDBACK
If you submit ideas, feedback, proposals, or other content (with or without our request), you grant us unrestricted rights to use, copy, distribute, publish, translate, or otherwise utilize your submission in any format, at any time.
We are not obligated to (1) treat comments as confidential; (2) compensate you for them; or (3) respond.
We may, but are not required to, monitor or remove content we deem unlawful, offensive, or in violation of these Terms.
You agree not to submit content that infringes on third-party rights or contains unlawful, defamatory, or malicious content. You must not mislead us or others about your identity.
You are fully responsible for the accuracy and legality of your comments.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal data through the site is subject to our Privacy Policy: https://www.gagnon-toronto.ca/policies/privacy-policy
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
The site may occasionally include typographical errors, inaccurate details, or omissions relating to product descriptions, pricing, availability, or shipping terms.
We reserve the right to amend or correct any errors and to cancel orders where necessary without prior notice, even after submission.
We are under no obligation to update such information unless required by law.
SECTION 12 – PROHIBITED USES
You may not use the site or its content for:
(a) unlawful purposes;
(b) soliciting illegal activities;
(c) violating regulations or laws;
(d) infringing intellectual property rights;
(e) harassment, abuse, discrimination, or hate speech;
(f) spreading false or misleading content;
(g) distributing malicious code;
(h) collecting user data without consent;
(i) spamming or scraping;
(j) immoral conduct;
(k) compromising security features.
Violating any of these conditions may lead to termination of your access.
SECTION 13 – WARRANTIES AND LIABILITY LIMITATIONS
We do not guarantee uninterrupted or error-free use of our Services.
You agree that your use of the Service is at your own risk. All products and Services are provided “as is” and “as available,” with no expressed or implied warranties.
Gagnon Toronto and its affiliates are not liable for any loss, injury, or damages of any kind arising from use of the Service or products.
In jurisdictions where liability exclusion is limited, our liability will be restricted to the maximum extent allowed by law.
SECTION 14 – INDEMNITY
You agree to defend, indemnify, and hold harmless Gagnon Toronto its affiliates, staff, and partners from any claims or demands (including legal fees) arising from your breach of these Terms or violation of any applicable laws or third-party rights.
SECTION 15 – SEVERABILITY
If any provision in these Terms is found to be unenforceable or unlawful, it shall be removed without affecting the validity of the remaining Terms.
SECTION 16 – TERMINATION
Any obligations or liabilities incurred prior to termination shall remain in effect.
These Terms remain in force until you or we choose to terminate them. You may terminate them by informing us you no longer wish to use the Services.
If we suspect a violation of these Terms, we may terminate your access without prior notice, and you remain liable for any outstanding amounts due.
SECTION 17 – ENTIRE AGREEMENT
Our failure to enforce any right or provision shall not be considered a waiver.
These Terms, along with any policies posted on this site, form the full agreement between you and us and override any previous agreements.
Any unclear language in these Terms shall not be interpreted against the drafter.
SECTION 18 – GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of the Netherlands.
SECTION 19 – CHANGES TO TERMS
The most recent version of these Terms is always available on this page.
We may modify these Terms at any time by posting updates. Continued use of the website following changes indicates your acceptance of the updated Terms.
SECTION 20 - CONTACT INFORMATION
For any questions regarding these Terms, contact us at: